aroKonnect Home

Frequently Asked Questions

Find answers to common questions about aroKonnect, payments, wallet funding, airtime, data and transactions.

aroKonnect is a digital service platform that allows you to purchase airtime, data bundles, and other supported services conveniently.

Yes. aroKonnect offers discounted data plans and airtime at competitive prices, helping you stay connected while spending less.

1

Go to the "Data" or "Airtime" service page.

2

Select your network, enter the recipient mobile number and choose your preferred data plan or airtime amount.

3

Click the "Buy Data" or "Buy Airtime" button.

Yes. You can enter another person's phone number as the recipient when purchasing a data plan or airtime.

1

If you have a wallet with sufficient balance, the system will automatically select "Wallet Balance" as your payment method. Simply click the "Pay Now" button to complete your purchase.

2

If you do not have a wallet or your wallet balance is insufficient, the system will automatically select "Pay Online". Click the "Proceed to Payment" button to continue to our external payment gateway, where you can pay using OPay, USSD, Card, and other available payment methods.

To create a wallet, simply complete your profile with your full name, email and phone number on your profile page and your wallet will be ready in less than a minute.

Your dedicated account details are available on your wallet page. You can make a direct transfer to the account or click the "Fund Online" button on the page to use our external funding gateway. Your wallet will be credited within 1 minute of confirming payment, with NO charges on your deposit.

While aroKonnect is designed to process your transactions as smoothly as possible, a transaction may sometimes fail due to different reasons. In such cases, the system automatically reverses the transaction and refunds your wallet immediately, if wallet payment was used. For transactions involving external payment platforms, contact our support team and we will help resolve the issue.

If you encounter a problem or need assistance, contact our support team and we will be glad to help.

Still need help?

If you cannot find the answer you are looking for, our support team will be glad to assist you.